Emergencies during our opening hours

If you and your pet find yourself in an emergency situation during our opening hours, please call ahead to advise us that you are attending the practice so that we can ensure we are ready for your arrival.

We are also open for emergencies from 7pm to 9pm, from Monday to Friday (excluding bank holidays). As a guide, our initial out of hours emergency consult fee (from 7pm to 9pm on weekdays) is £180. 

Your call will be answered by a member of our reception team or our duty nurse, who will advise you on how to proceed.

If your pet needs to stay with us overnight, we have a dedicated inpatient nurse onsite at all times to perform checks and monitor your pet. If there are any issues, they will arrange for a vet to check your pet, or if this is not possible they will arrange for you to take your pet to our external out of hours provider.  

For patients who require intensive care or hospitalisation on weekends and bank holidays, our vet will discuss your options for care and the transfer to an appropriate practice best suited to manage your pet’s care needs with you.

If there is no team member on duty to answer your call, you will be transferred to Westway Veterinary Group, our out of hours provider.

Emergencies outside of our opening hours

Our out of hours service is supplied by Westway Veterinary Group in Newcastle upon Tyne.

If you have an emergency outside of our hours of operation, please call us on 01207 590340.

Your call will be transferred to the Westway emergency team, who will advise you on how to proceed.

Alternatively, you can contact them directly on 0191 2747910.

Westway Veterinary Group

426 - 428 West Road, Fenham, Newcastle upon Tyne , NE5 2ER

0191 2747910

As a guide, Westway’s initial emergency consult fees are £215 (before 12pm) and £245 (after 12pm). For further information, please visit their website.

Please note that Westway Veterinary Group are available for emergencies only. For all routine care, please call us during our opening hours.